Privacy Policy

Effective Date: 3-3-2026
Business Name: Tier One RV LLC
Website: www.tieronerv.com
Email:tony@tieronerv.com
Phone: 509 537 7571

Tier One RV LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide through our website, forms, communications, and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By using our website or submitting your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

name
phone number
email address
service address or location
RV information you provide
appointment details
messages, form submissions, and inquiry details
payment or billing information, if applicable
any other information you choose to provide

We may also automatically collect certain technical information when you use our website, such as:

IP address
browser type
device type
operating system
referring website
pages viewed
date and time of visits
website usage data collected through cookies or similar technologies

2. How We Collect Information

We may collect information in the following ways:

when you fill out a website form
when you request an estimate or service
when you call, email, or text us
when you schedule an appointment
when you communicate with us through chat, social media, or online platforms
when you browse our website

3. How We Use Your Information

We may use your information to:

respond to inquiries
schedule and manage appointments
provide inspections, diagnostics, repairs, maintenance, and related services
send service-related updates
send appointment confirmations and reminders
provide estimates and follow-up communications
improve our website, services, and customer experience
maintain internal business records
process payments, where applicable
send promotional and marketing communications if you opt in
comply with legal obligations and enforce our policies

4. How We May Share Information

We may share personal information with trusted service providers or contractors who help us operate our business, such as website providers, CRM providers, communication platforms, payment processors, scheduling tools, analytics providers, and customer support tools, but only as needed to perform services on our behalf.

We may also disclose information:

when required by law, court order, or legal process
to protect our rights, safety, property, customers, or others
in connection with a business transfer, merger, sale, or asset transaction, if permitted by law

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of text message services needed to deliver SMS communications.

If any section of this Privacy Policy discusses sharing personal information, all such categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except aggregators and providers of text message services needed to deliver SMS communications.

5. SMS Communications

If you provide your mobile number and opt in, Tier One RV LLC may send you text messages related to:

appointment reminders
service updates
estimate-related communications
follow-ups
customer care messages
promotions or special offers

Message frequency varies. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at [Insert Support Email] or [Insert Phone Number].

Consent to receive text messages is not a condition of purchase.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand visitor behavior, remember preferences, and support marketing efforts.

You can control cookies through your browser settings. Disabling cookies may affect how certain parts of the website function.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information. However, no method of transmission over the internet and no method of electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices

You may choose not to provide certain personal information, but doing so may limit our ability to respond to your request or provide services.

You may opt out of promotional emails by using the unsubscribe link, if available.

You may opt out of SMS communications by replying STOP.

If you would like to update, correct, or request deletion of your information, please contact us using the contact information below. We will review your request and respond as required by applicable law.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies separately.

11. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. California and Other State Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable state law, including rights to request access to, correction of, or deletion of your personal information.

To make a privacy-related request, contact us at:

Email: tony@tieronerv.com
Phone: 509 537 7571

We may need to verify your identity before processing certain requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on this page and revise the Effective Date above. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Tier One RV LLC

Email: tony@tieronerv.com
Phone: 509 537 7571